Return & Refund Policy

At Faisal Vibe, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We offer a 7-Day Return & Exchange Policy from the date of delivery. If 7 days have passed since you received your order, unfortunately we cannot offer a return or exchange.

To be eligible for a return or exchange:

• The item must be unused and in the same condition as received.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

• The product must not show any signs of wear, use, damage, stains, odor, scratches, or alterations.

Footwear Condition Policy

To maintain quality standards, all returned footwear is carefully inspected.

Returns, exchanges, or refunds will NOT be accepted if:

• The shoes have been worn or used.

• The shoes have scratches, marks, scuffs, creases, or any physical damage.

• The sole shows signs of outdoor use.

• The original packaging is missing or damaged.

Faisal Vibe reserves the right to reject any return request if the product is not returned in its original condition.

Size Exchange

We understand that sizing can sometimes vary.

• Size exchanges are available within 7 days of delivery.

• The product must be unused and in original condition.

• Customers must contact our support team before sending any item back.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product

• A defective item

• The wrong item

Please contact us within 48 hours of receiving your order with clear photos of the issue. We will review the case and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or discounted items

• Customized or personalized products

• Gift cards

• Products damaged after delivery due to misuse

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed within 7–10 business days.

• Refunds will be issued through the original payment method or an agreed alternative method.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

📧 Email: faisalvibe85@gmail.com

We are always happy to assist you and ensure a smooth shopping experience with Faisal Vibe.